At AJ Cosmetic, we want our customers to have a smooth shopping experience. This Return and Refund Policy explains when products purchased through ajcosmetic.com may be eligible for return, replacement, or refund.

1. Eligibility for Returns

Because cosmetic and personal-care products are hygiene-sensitive items, returns may be accepted only in eligible circumstances.

A return or replacement request may be considered if:

  • The product received is damaged.
  • The product received is defective.
  • The wrong product was delivered.
  • The product is missing from the order.
  • The product received is materially different from the product ordered.

The request must be reported to us within [48 hours] of delivery.

2. Products That May Not Be Eligible for Return

For hygiene and safety reasons, opened, used, or tampered cosmetic products may generally not be eligible for return.

Returns may also not be accepted for:

  • Products that have been used or partially used.
  • Products with broken or removed seals.
  • Products damaged after delivery due to improper handling.
  • Products without original packaging where the packaging is required for verification.
  • Products returned without prior approval.
  • Products purchased during a sale or promotional offer, where the offer specifically states that they are non-returnable.

3. Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us as soon as possible.

Please provide:

  • Order number.
  • Customer name.
  • Product name.
  • Description of the issue.
  • Clear photographs of the product.
  • Photographs of the outer packaging, where applicable.
  • Video evidence where available.

Our team may review the information before approving a replacement or refund.

4. Return Approval

Please do not send products back without contacting us first.

If a return is approved, we will provide the applicable return instructions.

Returned products may be inspected before a replacement or refund is processed.

5. Return Shipping

If the return is due to an error on our part, such as an incorrect or damaged product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, the customer may be responsible for applicable return shipping charges.

6. Refunds

Once an approved return has been received and inspected, we will determine whether the order qualifies for a refund or replacement.

If a refund is approved, the refund will generally be processed using the original payment method or another appropriate method.

The time taken for the amount to appear in your account may depend on the payment provider or bank.

7. Non-Delivery and Cancelled Orders

If an order is cancelled before dispatch and the cancellation is accepted, any eligible payment may be refunded according to the applicable payment method.

If an order has already been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return process.

8. Exchange or Replacement

Where applicable, an eligible damaged, defective, or incorrect product may be replaced with the correct product, subject to stock availability.

If the replacement product is unavailable, we may offer an appropriate refund or alternative resolution.

9. Refund Exclusions

A refund may not be available where:

  • The product has been used or damaged after delivery.
  • The return request is made outside the applicable return period.
  • The customer provided an incorrect delivery address.
  • The product was damaged due to improper storage or handling.
  • The product does not meet the applicable return conditions.
  • The customer simply changes their mind, where the product is non-returnable for hygiene reasons.

10. Promotional and Sale Products

Products purchased under special promotions, clearance sales, discounts, or other offers may have specific return conditions.

Any special return or refund terms displayed at the time of purchase will apply to those products.

11. Contact Us for Returns

To request a return, replacement, or refund, please contact us:

AJ Cosmetic
170A, Srinivasa Ragavan Street,
R.S. Puram, Coimbatore – 641002, Tamil Nadu, India.

Phone: +91 9384975603
Email: ajcosmeticswholesalestorers@gmail.com

Please include your order number and relevant product details when contacting us.

12. Policy Changes

AJ Cosmetic reserves the right to update this Return and Refund Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.