Thank you for shopping with AJ Cosmetic.

This Shipping Policy explains how orders placed through ajcosmetic.com are processed and delivered.

1. Order Processing

Once an order is successfully placed and payment is confirmed, we begin processing the order.

Orders are generally processed within [1–3 business days], unless otherwise stated on the product page or during checkout.

Orders placed on Sundays or public holidays may be processed on the next business day.

Processing time may be longer during:

  • Sales and promotional periods.
  • Festivals and public holidays.
  • High-demand periods.
  • Unforeseen operational circumstances.

2. Shipping and Delivery Time

After dispatch, delivery generally takes approximately [3–7 business days], depending on the delivery location and courier service.

Estimated delivery times are indicative and are not guaranteed.

Remote locations, serviceable-area limitations, weather conditions, courier delays, public holidays, or other unforeseen circumstances may result in additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before order confirmation.

Shipping charges may vary depending on:

  • Delivery location.
  • Order value.
  • Package weight or dimensions.
  • Courier service.
  • Promotional offers.

4. Order Tracking

Where tracking information is available, customers may receive a tracking number or shipment information through email, SMS, WhatsApp, or other available communication methods.

Customers can use the tracking information provided by the courier to check shipment status.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

AJ Cosmetic will not be responsible for delays or failed deliveries caused by:

  • Incorrect address.
  • Incomplete address.
  • Incorrect phone number.
  • Customer being unavailable at the delivery address.
  • Refusal to accept the package.

Additional shipping charges may apply if a shipment needs to be re-dispatched due to an incorrect address or customer-related delivery failure.

6. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the package appears visibly damaged or tampered with, please document the condition with photographs or video where possible and contact us as soon as possible.

Please do not use a damaged product until the matter has been reviewed.

7. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather.
  • Natural disasters.
  • Transportation disruptions.
  • Courier operational issues.
  • Public holidays.
  • Government restrictions.
  • Unforeseen events.

AJ Cosmetic will make reasonable efforts to assist customers in tracking delayed shipments.

8. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other customer-related reasons, we may contact the customer regarding re-delivery.

Additional shipping charges may apply for re-dispatch.

9. International Shipping

Unless specifically stated on our website, AJ Cosmetic currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, taxes, duties, customs requirements, and delivery conditions will be communicated separately.

10. Contact Us

For shipping-related questions, please contact:

AJ Cosmetic
170A, Srinivasa Ragavan Street,
R.S. Puram, Coimbatore – 641002, Tamil Nadu, India.

Phone: +91 9384975603
Email: ajcosmeticswholesalestorers@gmail.com